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We ship out all items to all over the world with Free Shipping and no minimum order sizes or special exceptions. Please allow around 5-8 workdays for delivery. All orders will be insured for the full purchase amount, and can be tracked at the parcelforce.

Besides, some delays may happen during the months of October - March due to the high demand and heavy load on postal services and customs. Hope you can understand the convenience it may cause.



1.Please offer a valid email address so that we can contact in time. After payment, we will send you an email to confirm the order and shipping address for smoothly delivery. If you did not receive the email regarding order confirmation, please click "Contact Us" and contact our customer service for second confirmation to prevent misunderstanding.

2. The goods are generally shipped out within 2 working days after payment has been verified (Sat. & Sun. and most national holidays excluded).


Return & Exchange:

We accept returns or exchange or refund for free as the following two reasons:

1. Shipping errors
2. Damaged.

If the reason of returns or exchange is out of these two reasons, we will charge you corresponding money, hope for your understanding. Thank you!

Please email us and inform us the reason you wish to return or exchange, we will reply promptly and instruct you where to return or exchang. Provided the goods are unworn and in the original condition with all the original packaging and labels, they can be returned or exchanged within 7 days of the receipt date.

When returning an item for an exchange or return, please ensure that your name, address, phone number and instructions are clearly indicated. Valentino Shoes Outlet must be returned within 7 days of receipt date - unworn and contain all the original packaging and labels. All shipping costs associated with the exchange of goods are the responsibility of the consumer. After receiving goods and checking, we will rerund you or send the new shoes to you.


If you want to cancel your order, we are sorry that there will be 15% cancellation fee charged. Thank you for your understand. So please make sure your choice before place the order.



Goods are classified as faulty or a manufacturing fault occurs if they are received damaged. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can replace it for the same product in the same size, subject to availability. You can choose another with the same price if the item cannot be repaired or replaced.



We have made every effort to display as accurately as possible the colors of our products that appear on our shop. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.

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